At NatureEarth, we strive to provide you with exceptional personal care products. Our team makes returns and exchanges very easy for the convience of our customers.
To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as received. Please include proof of purchase when returning the item.
1. Contact our customer service team at customercare@natureearth.co to inform us of your intent to return.
2. Provide your order number and details of the product you wish to return.
3. Our customer service team will guide you through the return process and provide you with a return authorization.
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service for your return. You are eligible for a return within 7 days of purchase of products.
Once we receive your returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Refund will be processed within 3-4 working days.
If you received a damaged or defective item, we will happily exchange it for the same product. Contact our customer service team for assistance with exchanges.
For any questions or concerns regarding returns, please contact our customer service team at customercare@natureearth.co
Thank you for choosing NatureEarth. We appreciate your trust in our personal care products
